How Telus Health Scaled Time Tracking to 450+ Developers
Achieving 30% improvement in billing accuracy and 15% increase in planning precision across multiple agile teams
Company
Telus Health
Industry
Health & Wellbeing Solutions
Team Size
250 → 450+ Users
Platform
Azure DevOps
The Challenge
Telus Health needed a time tracking solution that could support their large-scale agile transformation while maintaining transparency across multiple organizational levels—from line of business decisions down to individual sprint backlogs and kanban boards.
Their development teams were struggling with several critical issues:
Complex Multi-Level Visibility: Teams needed to track time across different board levels (line of business, product backlog, sprint backlog, and kanban boards) while maintaining transparency and accuracy at each level.
Manual Timesheet Generation: Team members had to manually compile data from Azure DevOps to create weekly timesheets, leading to errors, wasted time, and delays in billing.
Workday Integration Gap: There was no seamless way to connect Azure DevOps time tracking data with Workday, their enterprise time tracking and billing system.
Scaling Concerns: As the organization grew from 250 to an expected 450+ team members, they needed a solution that could scale without performance degradation or increased complexity.
The Solution
TimeLog was implemented as a comprehensive time tracking solution integrated directly into Azure DevOps. This allowed team members to log time precisely against tasks without leaving their development workflow.
Key Implementation Features:
The solution provided precise time logging capabilities at every level of the organization. Team members could track time against specific tasks, while managers gained visibility across sprints, backlogs, and strategic initiatives.
Automatic timesheet generation eliminated the manual compilation process entirely. Weekly timesheets were generated directly from Azure DevOps time entries, saving hours of administrative work per team member.
Seamless Workday integration meant that time data flowed automatically from Azure DevOps to their enterprise billing system, ensuring accurate client billing and project cost tracking.
The REST API enabled custom reporting and analytics, allowing Telus Health to build dashboards and insights specific to their organizational needs.
The Results
Scalability at Enterprise Level
TimeLog successfully scaled from initial deployment to supporting 250+ team members, with planned expansion to 450+ users as more teams continue to onboard.
- Automatic weekly timesheet generation for entire organization
- Smooth onboarding process for new teams and members
- Zero performance degradation even at peak usage
- Consistent user experience across all team sizes
Perfect Time Entry Accuracy
Achieved 100% time tracking coverage across all team members with accurate, easy-to-use logging integrated directly into their workflow.
- 100% of team members now track 100% of their time accurately
- Seamless integration with Workday for billing and payroll
- Eliminated manual timesheet errors and discrepancies
- Reduced time spent on administrative tasks by 80%
Resource Optimization
30% increase in client billing accuracy enabled better resource allocation and improved project profitability.
- Identified bottlenecks at development team level
- Optimized resource allocation based on actual time expenditure
- Improved project timeline accuracy and client billing
- Better capacity planning for future projects
Enhanced Visibility & Reporting
15% improvement in sprint planning accuracy through better visibility and comprehensive metadata analysis.
- Real-time visibility into who was contributing to team boards
- Metadata analysis clarified and improved time entry guidelines
- More accurate sprint planning across all teams
- Better forecasting for project delivery timelines
TimeLog has transformed how we manage time tracking at scale. The seamless Azure DevOps integration means our developers never leave their workflow, and the insights we gain drive real business decisions. It's been instrumental in our agile transformation.
Key Takeaways
For Enterprise Teams
TimeLog scales effortlessly from hundreds to thousands of users without compromising performance or user experience. Perfect for large organizations with complex hierarchies.
For Agile Organizations
Maintain transparency across all board levels—from strategic initiatives to daily tasks—while respecting agile principles and team autonomy.
For Billing Accuracy
Eliminate manual timesheet errors and improve client billing accuracy by 30% through automatic integration with enterprise systems like Workday.
Ready to achieve similar results?
See how TimeLog can transform time tracking for your enterprise team